Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.
When you book a wedding, special occasion or stay with us or complete any of our online forms, we do collect certain personal information from you (for example: your name, email address, address and telephone number). Cadhay complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as fully confidential.
In order to serve you most efficiently we aim to protect your personal information in the following ways:-
- Store information in secure locations, including information stored electronically
- Minimise where practical, the number of staff or third parties who have access to your information
Use of your information
We use the information that we collect from you to provide our services to you. We may use your information for one or more of the following purposes:
- To provide information to you that you request from us relating to our products or services.
- To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
- To inform you of any changes to our website, services or goods and products.
- To arrange bookings, payments and follow up satisfaction survey.
We are a member of Premier Cottages, a professional collective of independent luxury cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about other quality properties that you might like. You may unsubscribe from this service at any time.
Customer contact promise for marketing
Cadhay would love you to be among the first to receive exciting news about our products and services via email, but only if you would like us to.
Your privacy is very important to us which is why we make sure you're always in control of what we do with your personal information.
This is our simple customer contact promise:
- We'll never pass your personal details to anyone outside of Cadhay for them to use for their own marketing purposes
- We'll only ever use your details to help you make the most of what we have to offer. That means things like:
- News on new products and services
- Details of what we’ve been up to and where we’ve been working
- Special offers
- Or simply, to get your feedback
- You can opt out at any time by contacting Cadhay via our contact form
- We'll always comply with the Data Protection Act 1998 and all other relevant legislation.
Please do let us know if your details change so that we can continue to stay in touch.
Your transaction security
We realise how important it is to securely store any information that you provide us with and you can rest assured that we take the privacy and security of your payment and personal details very seriously.
In order to keep your details safe we ask that you pay us via BACs transfer and only ask for your bank details in order to return your security deposit to you.
What are your rights over your personal data?
You have the right to request:
- Access to the personal data we hold about you
- The correction of your personal data when incorrect, out of date or incomplete.
- For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a rental period).
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that Cadhay holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact us via our contact form, telephone us on 01404 813 511 or write to us at Cadhay, Ottery St Mary, Devon, EX11 1QT. To ask for your information to be amended, please update your online account, or contact us by one of the following methods above.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.